KATARINA NEVA; ADRIE FRANS ASSA. The Impact of Service Quality on Loyalty through Satisfaction as a Mediating Variable . Journal of Educational Management Research , [S. l.], v. 4, n. 1, p. 348–362, 2025. DOI: 10.61987/jemr.v4i1.908. Disponível em: http://serambi.org/index.php/jemr/article/view/908. Acesso em: 27 oct. 2025.