ACHMAD, F.; RIAU, D. P.; AKADIRA , T. Evaluating Public Service Quality: Why Employee Performance Outshines Service Standards and Work Culture in Shaping User Satisfaction. Business and Applied Management Journal, [S. l.], v. 3, n. 2, p. 349–362, 2025. DOI: 10.61987/bamj.v3i2.1638. Disponível em: https://serambi.org/index.php/bamj/article/view/1638. Acesso em: 21 apr. 2026.