MURSID, M. C.; INDRIANI, E. A.; KURNIAWAN, P. C.; SALVO, C. C.; AENUROFIK, A.; HAMID, A. The Mediating Role of Customer Satisfaction in The Relationship Between Service Quality and Complaint Handling Toward Customer Loyalty at Bank After Digital Disruption. Business and Applied Management Journal, [S. l.], v. 4, n. 1, p. 86–98, 2026. DOI: 10.61987/bamj.v4i1.2089. Disponível em: https://serambi.org/index.php/bamj/article/view/2089. Acesso em: 7 jun. 2026.