Supriatna, Ucu, Mohamad Ichsana Nur, and Evi Sofiati. 2026. “Product Recall and Customer Relationship Recovery: Developing an Integrative Framework through a TCCM-Based Systematic Literature Review”. Business and Applied Management Journal 4 (2):326-42. https://doi.org/10.61987/bamj.v4i2.2258.