Supriatna, U., M. I. Nur, and E. Sofiati. “Product Recall and Customer Relationship Recovery: Developing an Integrative Framework through a TCCM-Based Systematic Literature Review”. Business and Applied Management Journal, vol. 4, no. 2, Aug. 2026, pp. 326-42, doi:10.61987/bamj.v4i2.2258.