PKM Training on Implementation of Information Systems for Administration of Letters and Public Complaints

Abstract

This study aims to implement the Community Service Program (PKM) with a focus on the implementation of an information system for the administration of letters and public complaints in Demung Besuki Situbondo Village. The main problem faced by Demung Village is the administrative process which is still carried out manually, causing delays in handling correspondence and public complaints, as well as low transparency and efficiency in village administration services.The form of community service carried out is by training village administration staff and local communities in the use of the designed information system. This training includes an introduction to the system, use of applications, and data management to support a more efficient and transparent administration process.The proposed solution includes designing a technology-based information system that is in accordance with the needs and conditions of Demung Village. This system is designed to accelerate the process of managing correspondence and complaints, increase data accuracy, and enable easier access to information for the community.The conclusion of this PKM activity is the successful implementation of an information system for village administration that can improve the quality of public services. With an integrated information system, it is hoped that bureaucratic efficiency, increased transparency, and public satisfaction with administrative services in Demung Village can be achieved.