Managing Conflict among Teachers: A Systematic Literature Review Framework for Enhancing Educational Service Quality in Indonesia

Ade Tutty Rokhayati Rosa; Edwar Setiawan; Mardiyati Mardiyati; Indah Nahdiah

doi:10.61987/jemr.v4i3.1063

Authors

Ade Tutty Rokhayati Rosa Universitas Islam Nusantara Bandung
Edwar Setiawan SMKN 2 Bandung
Mardiyati Mardiyati SMPN 35 Bandung
Indah Nahdiah SDIT Alam Indah Bandung

DOI:

https://doi.org/10.61987/jemr.v4i3.1063

Keywords:

Conflict Management, Teacher Relations, Educational Quality, Organizational Culture

Abstract

This study presents a systematic review of existing literature on teacher conflict management through a systemic approach to enhance the quality of educational services. Utilizing the Systematic Literature Review (SLR) method, 22 nationally accredited journal articles published between 2020 and 2024 were identified, from which 5 articles were selected based on relevance, methodological rigor, and contextual alignment. The findings indicate that teacher conflicts are predominantly triggered by ineffective communication, non-inclusive leadership practices, and misalignments in organizational values and culture. Conflict resolution strategies identified include internal mediation, conflict management training, collaborative leadership, and the reinforcement of value-based organizational norms. The systemic approach offers a comprehensive lens to analyze the interrelated organizational, interpersonal, and cultural dimensions influencing conflict dynamics. This review contributes conceptually to the development of an integrated model for teacher conflict resolution tailored to the socio-cultural realities of Indonesian educational institutions. Furthermore, it highlights the need for future research to combine contemporary conflict management theories with local religious and cultural frameworks in order to support sustainable, collaborative school environments, especially in the context of the Society 5.0 era.

References

Ardhana, et al. (2023). Manajemen Konflik di Pesantren Melalui Kultur Pesantren dan Gaya Kepemimpinan Kyai. Lentera. https://doi.org/10.57096/lentera.v1i4.38

Brewer, N., Mitchell, P., & Weber, N. (2002). Gender role, organizational status, and conflict management styles. International journal of conflict management, 13(1), 78-94.

Caputo, A., Marzi, G., Maley, J., & Silic, M. (2019). Ten years of conflict management research 2007-2017: An update on themes, concepts and relationships. International Journal of Conflict Management, 30(1), 87-110.

Deca, P. (2024). Manajemen Konflik dalam Sebuah Organisasi. Cendib. https://doi.org/10.59996/cendib.v1i3.355

Farhan, H. (2021). Conflict Management in Pesantren, Madrasah, and Islamic Colleges in Indonesia. Dialog. https://doi.org/10.47655/dialog.v44i1.445

Fatihaturahmi, et al. (2023). Peran Manajemen Konflik dan Cara Penanganan Konflik dalam Organisasi Sekolah. Journal of Education Research. https://doi.org/10.37985/jer.v4i3.277

Hasanah. (2020). Manajemen Konflik dalam Meningkatkan Kualitas Kerja pada Lembaga Pendidikan Islam. Al-Idarah. https://doi.org/10.24042/alidarah.v10i1.6448

Hasanah, R., Munawwaroh, I., & Hasanah, M. (2024). Fostering Inclusivity: Strategies for Supporting Students with Special Needs in Mainstream Classrooms. FALASIFA: Jurnal Studi Keislaman, 15(1), 73-85.

Hutagalung, T. (2020). Konflik Antara Sekolah Induk Dan Smp Terbuka. Equity in Education Journal. https://doi.org/10.37304/eej.v2i2.1861

Istnaini, et al. (2024). Efektivitas Manajemen Konflik di SMPN 40 Surabaya. Jurnal Jendela Pendidikan. https://doi.org/10.57008/jjp.v4i02.723

Kitchenham, B., Brereton, P., Budgen, D., Turner, M., Bailey, J., & Linkman, S. (2009). Systematic literature reviews in software engineering systematic literature review. Information and Software Technology, 51, 7–15. https://doi.org/10.1016/j.infsof.2008.09.009

Ma, Z., Lee, Y., & Yu, K. H. (2008). Ten years of conflict management studies: themes, concepts and relationships. International Journal of Conflict Management, 19(3), 234-248.

Mundiri, A., & Muthmainnah, A. (2021). Power And Ability In Increasing Compliance; The Origin of Leaders’influence in Pesantren. MANAGERE: Indonesian Journal of Educational Management, 3(3), 211-224.

Muzayyin, M., (2023, May). Risk Management At MI As-Sholihin Karangpenang Oloh Karangpenang Sampang. In Proceeding Of International Conference On Education, Society And Humanity (Vol. 1, No. 1, pp. 1228-1232).

Na’im. (2021). Manajemen Konflik Dalam Perspektif Islam. Leadership Jurnal Mahasiswa. https://doi.org/10.32478/leadership.v2i2.720

Nasrudin, et al. (2021). Manajemen Konflik dan Cara Penanganan Konflik Dalam Organisasi Sekolah. Tadbir Jurnal Manajemen Pendidikan Islam. https://doi.org/10.30603/tjmpi.v9i1.1888

Ningtias, R. W. (2019). Quantum Leadership of Teacher in Improving the Quality of Education Based on Pesantren. EDUKASI: Jurnal Pendidikan Islam, 7(1), 01-33.

Pedhu. (2020). Gaya Manajemen Konflik Seminaris. Jurnal Konseling Dan Pendidikan. https://doi.org/10.29210/141000

Pratiwi. (2021). Perkembangan Teori Konflik Organisasi. Manajerial. https://doi.org/10.52624/manajerial.v4i1.2209

Quds, et al. (2023). Literature Review Bentuk-Bentuk Konflik Dalam Organisasi. JIMEA. https://doi.org/10.62017/jimea.v1i1.81

Rifa’i. (2023). Manajemen Konflik Kebijakan Pembina Pramuka Terhadap Kewajiban Mengikuti Penegak Bantara. Jurnal Pelita Nusantara. https://doi.org/10.59996/jurnalpelitanusantara.v1i1.156

Rosidah, et al. (2024). Menangani Konflik dalam Organisasi Pendidikan: Identifikasi, Tahapan, dan Dampaknya. JUTRABIDI. https://doi.org/10.61132/jutrabidi.v1i6.381

Rosyadi, B. R., Nuril, L., & Hina, S. (2023). Internalization of Religious Moderation Education Through Culture Literacy With a National Insight. EDURELIGIA: Jurnal Pendidikan Agama Islam, 7(1), 1-15.

Septian, et al. (2024). Pelatihan Manajemen Konflik Dalam Pemecahan Masalah Secara Konstruktif. Jurnal Inovasi. https://doi.org/10.53621/jippmas.v4i2.362

Setyoningrum. (2021). Cara Pemimpin Perempuan dalam Mengelola Konflik. Borneo Journal of Islamic Education. https://doi.org/10.21093/bjie.v1i2.4035

Syna Desivilya, H., & Yagil, D. (2005). The role of emotions in conflict management: The case of work teams. International Journal of conflict management, 16(1), 55-69.

Sofia. (2021). Manajemen Konflik di Pesantren Melalui Kultur Pesantren. Jurnal Studi Islam. https://doi.org/10.18196/jasika.v1i1.1

Sulastriningsih, et al. (2023). Manajement Conflict dalam Pendidikan Berbasis Agama, Filsafat, Psikologi dan Sosiologi. Jurnal Syntax Transformation. https://doi.org/10.46799/jst.v4i1.685

Susanto, et al. (2024). Strategi Manajemen Konflik dalam Meningkatkan Kinerja Guru di SMPN 28 Surabaya. PTK. https://doi.org/10.47134/ptk.v1i3.441

Syna Desivilya, H., & Yagil, D. (2005). The role of emotions in conflict management: The case of work teams. International Journal of conflict management, 16(1), 55-69.

Syuaib, M. (2023). Manjemen Konflik Di Lembaga Pendidikan ISLAM. Tadbiruna. https://doi.org/10.51192/tadbiruna.v2i2.500

Waruwu, et al. (2024). Manajemen Tenaga Pendidik dan Kependidikan dalam Meningkatkan Mutu Pendidikan. PTK. https://doi.org/10.47134/ptk.v1i3.514

Zamroni, Z., & Rodiyah, H. (2022). Quantum Attraction of Kyai’s Leadership in Indonesian Pesantren. Dinamika Ilmu, 22(1), 187-199.

Zamzam, et al. (2024). Webinar: Memahami Konflik Organisasi. Jurnal Pengabdian Kepada Masyarakat Tunas Membangun. https://doi.org/10.36728/tm.v4i2.3908