Analysis of Workload and Job Satisfaction of Rocket Chicken Employees at the Ampana City Branch

Siti Aisa A Fau; Lindanur Sipatu; Rosida Adam; Arie Kurniawan

doi:10.61987/jemr.v4i6.1408

Authors

Siti Aisa A Fau Universitas Tadulako
Lindanur Sipatu Universitas Tadulako
Rosida Adam Universitas Tadulako
Arie Kurniawan Universitas Tadulako

DOI:

https://doi.org/10.61987/jemr.v4i6.1408

Keywords:

Job Satisfaction, Workload, Performance

Abstract

This study analyzes factors influencing employee job satisfaction at Rocket Chicken Ampana Branch, focusing on workload, sales targets, working conditions, Time management, work standards, promotion opportunities, and supervision. The research design used a qualitative case study approach, with data collected through interviews, observations, documentation, and audiovisual recordings from seven informants. The results show that, despite challenges such as high workloads and customer complaints, employees feel satisfied thanks to a clear system, supervisor support, and opportunities for career growth. Motivational factors such as incentives, fair compensation, and promotion opportunities play an important role in balancing job demands and personal satisfaction. The study also found that work experience and flexible Time management increase employee job satisfaction. The practical implications of this research are the importance of creating a work environment that supports employee wellbeing and provides equal career development opportunities for all employees.

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