Digital Transformation in School Administration: Enhancing Correspondence and Archival Systems

M. Yasman Rahma Jaya; Riyuzen Praja Tuala; Devin Cumbuan Putri; Yosep Aspat Alamsyah

doi:10.61987/jemr.v5i4.2487

Authors

M. Yasman Rahma Jaya Universitas Islam Negeri Raden Intan Lampung
Riyuzen Praja Tuala Universitas Islam Negeri Raden Intan Lampung
Devin Cumbuan Putri Universitas Islam Negeri Raden Intan Lampung
Yosep Aspat Alamsyah Universitas Islam Negeri Raden Intan Lampung

DOI:

https://doi.org/10.61987/jemr.v5i4.2487

Keywords:

Administrative Services, Correspondence Management, Records Management

Abstract

This study aims to analyze the management of administrative services in correspondence and records management and the role of information technology in supporting administrative effectiveness using a descriptive qualitative approach, with data collected through interviews, observations, and documentation and analyzed using the Miles and Huberman model; the findings indicate that correspondence and records management have been implemented systematically through processes of document receipt, recording, numbering, disposition, distribution, storage, security, classification, maintenance, retrieval, and retention, supported by a digital service system that enhances effectiveness, efficiency, accuracy, and security, although challenges such as increasing document volumes, limited storage capacity, and incomplete digitization remain; therefore, the study implies that strengthening digital administrative systems and accelerating records digitization are essential for improving the quality, accessibility, sustainability, and efficiency of administrative services.

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