Adapting Speaking Etiquette in Digital Intercultural Communication: A Bibliometric Analysis

Authors

  • Muhammad Akhyar Aji Saputra Universitas Islam Jember, Jawa Timur, Indonesia
  • Alma Vorfi Lama University of Business and Technology, Kosovo

DOI:

https://doi.org/10.61987/jsse.v3i1.659

Keywords:

Speaking Etiquette, Intercultural Communication, Digital Literacy

Abstract

This research explores the evolving role of speaking etiquette in intercultural communication within the digital age. With the increasing shift from face-to-face communication to virtual platforms, traditional norms of communication etiquette are undergoing significant changes. The study addresses the challenge of adapting these norms, traditionally rooted in non-verbal cues and in-person interactions, to digital environments where communication is primarily text-based or mediated through video conferencing. Using a bibliometric approach, this research analyzes trends in the literature on speaking etiquette and intercultural communication, mapping the intersection of key concepts such as digital literacy, emotional intelligence, and cultural adaptation. The findings highlight a clear shift toward incorporating technological and emotional intelligence skills into traditional communication practices. Additionally, the research identifies a gap in the literature regarding the adaptation of speaking etiquette to digital platforms, suggesting that future research should explore these interactions in greater depth. The study's implications underscore the need for updated communication strategies that integrate digital competencies to improve intercultural interactions in an increasingly digital world. These insights provide a foundation for enhancing global communication practices, particularly in multicultural and virtual settings.

References

Abubakari, Y. (2024). The Espouse of Women in the Online Romance Fraud World: Role of Sociocultural Experiences and Digital Technologies. Deviant Behavior, 45(5), 708–735. https://doi.org/10.1080/01639625.2023.2263137

Alemi, M., & Maleknia, Z. (2023). Politeness Markers in Emails of Non-Native English Speaking University Students. Russian Journal of Linguistics, 27(1), 67–87. https://doi.org/10.22363/2687-0088-33334

Amadi, A. (2023). Integration in a Mixed-Method Case Study of Construction Phenomena: From Data to Theory. Engineering, Construction and Architectural Management, 30(1), 210–237. https://doi.org/10.1108/ECAM-02-2021-0111

Ayoko, O. B., Zhang, Y., & Nicoli, J. (2022). Conflict and Socio-Cultural Adaptation: The Mediating and Moderating Role of Conflict Communication Behaviors and Cultural Intelligence. International Journal of Human Resource Management, 33(17), 3451–3491. https://doi.org/10.1080/09585192.2021.1910535

Boussebaa, M. (2020). From Cultural Differences to Cultural Globalization: Towards a New Research Agenda in Cross-Cultural Management Studies. Critical Perspectives on International Business, 17(3), 381–398. https://doi.org/10.1108/cpoib-01-2020-0003

Boyko, M. V., Guseva, L. V., Kim, O. M., Pronina, N. S., & Shamov, A. N. (2020). Foreign Language as Intellectual Resource and Value in Modern Conditions in Professional Activity of Manager. In Lecture Notes in Networks and Systems: Vol. 129 LNNS (pp. 776–781). https://doi.org/10.1007/978-3-030-47945-9_82

Braslauskas, J. (2021). Developing Intercultural Competences and Creativity: The Foundation for Successful Intercultural Communication. Creativity Studies, 14(1), 197–217. https://doi.org/10.3846/cs.2021.14583

Caligiuri, P., & Caprar, D. V. (2023). Becoming Culturally Agile: Effectively Varying Contextual Responses through International Experience and Cross-Cultural Competencies. International Journal of Human Resource Management, 34(12), 2429–2450. https://doi.org/10.1080/09585192.2022.2083918

Deale, C. S., & Lee, S. H. (2021). An Exploratory Study of Hospitality and Tourism Stakeholders’ Perceptions of Professional Etiquette. Journal of Hospitality and Tourism Education, 33(1), 43–56. https://doi.org/10.1080/10963758.2019.1654891

DeWitt, D., Chan, S. F., & Loban, R. (2022). Virtual Reality for Developing Intercultural Communication Competence in Mandarin as a Foreign Language. Educational Technology Research and Development, 70(2), 615–638. https://doi.org/10.1007/s11423-021-10074-9

Dwivedi, Y. K., Hughes, L., & Wade, M. (2022). Climate Change and COP26: Are Digital Technologies and Information Management Part of the Problem or the Solution? An Editorial Reflection and Call to Action. International Journal of Information Management, 63, 102456. https://doi.org/10.1016/j.ijinfomgt.2021.102456

Eko, B. S., & Putranto, H. (2021). Face Negotiation Strategy Based on Local Wisdom and Intercultural Competence to Promote Inter-Ethnic Conflict Resolution: Case Study of Balinuraga, Lampung. Journal of Intercultural Communication Research, 50(5), 506–540. https://doi.org/10.1080/17475759.2021.1898450

Goncharova, O. V., & Khaleeva, S. A. (2021). Language Specifics and Typology of Means of Response to Communicative Aggression (Examples of Women’s Responses in English-Speaking and Russian-Speaking Muslim Chats). In Lecture Notes in Networks and Systems (Vol. 198, pp. 413–420). https://doi.org/10.1007/978-3-030-69415-9_47

Grusiecki, T. (2022). Doublethink: Polish Carpets in Transcultural Contexts. Art Bulletin, 104(3), 29–54. https://doi.org/10.1080/00043079.2022.2036026

Guillemain, H. (2019). When Schizophrenia Was Southern. A Statistical and Cartographic Study of the First Schizophrenic Patients, through Historical Archives. Information Psychiatrique, 95(10), 843–849. https://doi.org/10.1684/ipe.2019.2040

Harrison, M. A., Bealing, C. E., & Salley, J. M. (2015). 2 TXT or Not 2 TXT: College Students’ Reports of When Text Messaging Is Social Breach. Social Science Journal, 52(2), 188–194. https://doi.org/10.1016/j.soscij.2015.02.005

Heitmayer, M., & Schimmelpfennig, R. (2024). Netiquette as Digital Social Norms. International Journal of Human-Computer Interaction, 40(13), 3334–3354. https://doi.org/10.1080/10447318.2023.2188534

Hristova, S. (2018). Gender Peculiarities of the Speech Etiquette of Aristocracy of the XIX Century - Russian-English Parallels (Sociolinguistic Aspect). Ezikov Svyat, 17(1), 97–105.

Issakova, S. S., Sadirova, K. K., Kushtayeva, M. T., Kussaiynova, Z. A., Altaybekova, K. T., & Samenova, S. N. (2020). World Ethnocultural Specificity of Verbal Communication: Good Wishes in the Russian and Kazakh Languages. Media Watch, 11(3), 502–514. https://doi.org/10.15655/mw/2020/v11i3/202935

Ivantsova, E. V., & Chernykh, Z. V. (2016). The Violation of Speech Behavior Norms as the Reason for Conflicts in Student Communication. In Vestnik Tomskogo Gosudarstvennogo Universiteta, Filologiya (Vol. 43, Issue 5, pp. 31–45). https://doi.org/10.17223/19986645/43/3

Kamal, R. (2020). Poetics of Nonverbal Behavior in Nizami Ganjavi’s Epic Poem Khosrow and Shirin. In The Interpretation of Nizami’s Cultural Heritage in the Contemporary Period: Shared Past and Cultural Legacy in the Transition from the Prism of National Literature Criteria (pp. 273–279).

Karimova, B., Ailauova, Z., Nurlanbekova, Y., & Bazylova, B. (2024). Cultivating Students’ Cross-Cultural and Linguacultural Competences: Navigating Challenges and Opportunities. Journal of Social Studies Education Research, 15(3), 400–423.

Kristiansen, S. D. (2021). Becoming a Socially Responsive Co-Learner: Primary School Pupils’ Practices of Face-to-Face Promotive Interaction in Cooperative Learning Groups. Education Sciences, 11(5), 195. https://doi.org/10.3390/educsci11050195

Mangkhang, C., & Kaewpanya, N. (2021). The Digital Etiquette Enhancing to Global Citizenship of Social Studies Teachers in a New Normal Society. Higher Education Studies, 11(3), 89. https://doi.org/10.5539/hes.v11n3p89

Markova, Y. V. (2022). Provincial Town Students Speech Code Analysis (Exemplified in Komsomolsk-on-Amure). In Lecture Notes in Networks and Systems (Vol. 245, pp. 461–467). https://doi.org/10.1007/978-3-030-77000-6_55

Menggo, S., Merlyna Yuda Pramesti, P. D., & Krismayani, N. W. (2023). Integrating Project-Based Learning in Preparing Students’ Interpersonal Communication Skills on Speaking Courses in Indonesia. International Journal of Learning, Teaching and Educational Research, 22(9), 219–240. https://doi.org/10.26803/ijlter.22.9.12

Nota, N., Trujillo, J. P., & Holler, J. (2021). Facial Signals and Social Actions in Multimodal Face-to-Face Interaction. Brain Sciences, 11(8), 1017. https://doi.org/10.3390/brainsci11081017

Palić, I., Omerović, M., & Selmanagić-Lizde, E. (2023). Greetings and Thanking as Important Speech Acts in School and Extracurricular Environments. Fluminensia, 35(2), 481–505. https://doi.org/10.31820/f.35.2.8

Paoletti, J., Bisbey, T. M., Zajac, S., Waller, M. J., & Salas, E. (2021). Looking to the Middle of the Qualitative-Quantitative Spectrum for Integrated Mixed Methods. Small Group Research, 52(6), 641–675. https://doi.org/10.1177/1046496421992433

Paul, J., Lim, W. M., O’Cass, A., Hao, A. W., & Bresciani, S. (2021). Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR). International Journal of Consumer Studies, 45(4), O1–O16. https://doi.org/10.1111/ijcs.12695

Shadiev, R., Wang, X., Chen, X., Gayevskaya, E., & Borisov, N. (2024). Research on the Impact of the Learning Activity Supported by 360-Degree Video and Translation Technologies on Cross-Cultural Knowledge and Attitudes Development. Education and Information Technologies, 29(7), 7759–7791. https://doi.org/10.1007/s10639-023-12143-3

Sładkiewicz, Z. (2021). Implementation of Speech Etiquette in the Polish Online Community. In Speech Etiquette in Slavic Online Communities (pp. 239–266). https://doi.org/10.1007/978-3-030-81747-3_10

Tkalac Verčič, A., Verčič, D., Čož, S., & Špoljarić, A. (2024). A Systematic Review of Digital Internal Communication. Public Relations Review, 50(1), 102400. https://doi.org/10.1016/j.pubrev.2023.102400

Tominec, I. M. (2021). Bicultural Approach to Teaching Russian for Slovenians and Slovenian for Russians. Slavia Centralis, 14(1), 137–158.

van Dinter, R., Tekinerdogan, B., & Catal, C. (2021). Automation of Systematic Literature Reviews: A Systematic Literature Review. Information and Software Technology, 136, 106589. https://doi.org/10.1016/j.infsof.2021.106589

Vasilyeva, A. L. (2021). Constructing Disagreement Space. Language and Dialogue, 11(3), 379–404. https://doi.org/10.1075/ld.00100.vas

Vazyanau, A. (2023). Emotional Splits and Psychologization: Popular Responses to Mass Repressions in Belarus. Communist and Post-Communist Studies, 56(3), 72–97.

Xia, Y., Shin, S. Y., & Kim, J. C. (2024). Cross-Cultural Intelligent Language Learning System (CILS): Leveraging AI to Facilitate Language Learning Strategies in Cross-Cultural Communication. Applied Sciences (Switzerland), 14(13), 5651. https://doi.org/10.3390/app14135651

Younes, S. R., Marques, B., & McIntosh, J. (2024). Public Spaces for Older People: A Review of the Relationship Between Public Space to Quality of Life. Sustainability (Switzerland), 16(11), 4583. https://doi.org/10.3390/su16114583

Zakaria, N., & Ab Rahman Muton, N. (2022). Cultural Code-Switching in High Context Global Virtual Team Members: A Qualitative Study. International Journal of Cross Cultural Management, 22(3), 487–515. https://doi.org/10.1177/14705958221137256

Zhu, J. J., Dressel, W., Pacion, K., & Ren, Z. J. (2021). ES&T in the 21st Century: A Data-Driven Analysis of Research Topics, Interconnections, and Trends in the Past 20 Years. Environmental Science and Technology, 55(6), 3453–3464. https://doi.org/10.1021/acs.est.0c07551

Zhussupova, R., & Shadiev, R. (2023). Correction to: Digital Storytelling to Facilitate Academic Public Speaking Skills: Case Study in Culturally Diverse Multilingual Classroom (Journal of Computers in Education, (2023), 10, 3, (499–526), 10.1007/s40692-023-00259-x). Journal of Computers in Education, 10(3), 527. https://doi.org/10.1007/s40692-023-00289-5

Downloads

Published

2025-04-13

How to Cite

Muhammad Akhyar Aji Saputra, & Alma Vorfi Lama. (2025). Adapting Speaking Etiquette in Digital Intercultural Communication: A Bibliometric Analysis . Journal of Social Studies and Education, 3(1), 42–57. https://doi.org/10.61987/jsse.v3i1.659