Securing Digital Transformation in Community Services: AI-Based Solutions for Public Sector Cybersecurity

Abstract

The growing digitalization of public sector and community services demands advanced cybersecurity solutions. Artificial intelligence (AI) has emerged as a vital tool to enhance cybersecurity in e-government, smart cities, and digital governance. This study systematically reviews recent literature from 2022 to 2025 to examine AI’s role in improving cybersecurity, the challenges faced in implementing AI-driven solutions, and their impact on the effectiveness and trustworthiness of public services. Using databases such as IEEE, ScienceDirect, and MDPI, peer-reviewed articles were selected based on specific keywords and inclusion criteria related to AI, cybersecurity, and public/community services. The review reveals that AI improves threat detection, risk prioritization, and response efficiency, contributing to stronger infrastructure resilience and increased public trust in digital services. However, issues such as privacy concerns, ethical challenges, outdated infrastructure, and a shortage of skilled professionals hinder the full potential of AI applications. To overcome these challenges, the study emphasizes the need for ethical guidelines, infrastructure upgrades, and workforce training to support sustainable AI adoption. In summary, AI holds significant promise for enhancing cybersecurity in public services, but its success depends on addressing technical, ethical, and human factors to create secure and trustworthy digital environments.